Emergency performance indices in emergency centers of teaching hospitals of Zanjan University of Medical Sciences

Background and Purpose: The importance of evaluating the performance indices of the emergency department as one of the most important hospital wards is obvious to everyone. Therefore, in the present study, we determined emergency performance indices in emergency centers of educational hospitals of Zanjan University of Medical Sciences. Methods: This is a cross-sectional descriptive study. In this study, data related to performance indices of emergency center in educational hospitals of Gilan University of Medical Sciences were collected during one full week in Ayatollah Moosavi and Valiasr hospitals by simple random sampling of the Poisson model in a continuous and gradual manner and we recorded the data. In this study, in total, 1341 samples were evaluated in relation to the variable of indices. Finally, the data were analyzed using proper descriptive and inferential statistics and SPSS Ver. 22. The instrument was a questionnaire which included the underlying profile (age, gender, marital status, insurance status, place of residence and degree of education) of the referrals to the emergency department and data of performance indices. Given that the questionnaire used is a checklist related to the standard performance indices recommended by the Ministry of Health of the country, it is reliable and valid. Results: Emergency performance indices in Zanjanchr(chr(chr('39')39chr('39'))39chr(chr('39')39chr('39')))s educational centers was at a favorable level in comparison with other studies; except in cases when there is a triage time interval up to the first physicianchr(chr(chr('39')39chr('39'))39chr(chr('39')39chr('39')))s visit that is suggested that by doing provisions on the physical environment and ease in the process of patient admission, reduce this time interval and to reduce the long-term stay of  patients in emergency departments we can mention strategies such as preventing multiple services, making the number of counseling purposeful and restricting them to essential counseling and ultimately, following up on the treatment as soon as possible by the relevant services. Conclusion: Emergency performance indices in Zanjan educational and treatment centers is at a favorable level in comparison with other studies; except in cases when there is a triage time interval up to the first physicianchr(chr(chr('39')39chr('39'))39chr(chr('39')39chr('39')))s visit that is suggested that by doing provisions on the physical environment and ease in the process of patient admission, reduce this time interval and to reduce the long-term stay of  patients in emergency departments we can mention strategies such as preventing multiple services, making the number of counseling purposeful and restricting them to essential counseling and ultimately, following up on the treatment as soon as possible by the relevant services.